Privacy Statement Regarding Customer and Online Visitor Information

This Privacy Statement Regarding Customer and Online User Information (“Privacy Statement”) applies to Dell Technologies, Inc. and its worldwide subsidiaries (“Dell,” “we” or “our”), but not to those Dell subsidiaries that have published their own privacy and security statements. This Privacy Statement also does not apply to the websites of our Business Partners (as defined below) or to any other third parties, even if their websites are linked to our website. We recommend you review the privacy statements of the other parties with which you interact.

This Privacy Statement governs Personal Information we collect from our customers and from our website and other online visitors (“you” or “your”), as well as information we automatically collect from your online visits (e.g. data collected via cookies). Please refer to your warranty statements and Dell’s Return Policy for policies that apply to information contained on hard drives returned to Dell.

For the purposes of this Privacy Statement, “Business Partner” means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services or information. “Personal Information” means information that may directly or indirectly identify you, such as your name, telephone number, email address, Internet Protocol (“IP”) address and location data.

Information We Collect

We may ask you to provide Personal Information when you:

  • Use our websites or applications;
  • Request quotes, services, support, downloads, trials, whitepapers, training or information;
  • Opt in to receive marketing and other communications from Dell;
  • Place orders for products or services or register for events or webinars;
  • Create and manage an account;
  • Apply for financing;
  • Participate in surveys, sweepstakes or other promotional activities online or in any other venue;
  • Provide a testimonial;
  • Subscribe to newsletters, Dell programs, marketing and promotional emails or other materials;
  • Interact with us on third party social networks (subject to that third party’s terms of use and privacy policies); or
  • Contact us.
    • COVID-19 health and vaccination status and thermal temperature readings (as permitted by applicable law or in compliance with applicable public health directives).
    • Workspace location information.

Categories of Personal Information we collect may include your name, email address, home address, contact telephone numbers, user IDs and passwords. It may also include work information such as job title and other business or company information. We may also collect demographic information, such as your age, gender, interests, and preferences. Forms that you choose to complete will indicate whether information requested is mandatory or voluntary. If you make a purchase, we may ask for your credit card number and billing information. We may ask for your national identity number and other data to process your credit or financing request. We may also collect health data and vaccination status as permitted by applicable law, in compliance with applicable public health directives. Please note that your data such as national identity number, health information, and financial information, are considered sensitive personal information under applicable law.

In order to offer you a more consistent and personalized experience in your interactions with Dell, information collected through one source may be combined with information Dell obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our Business Partners and other third parties, in the course of our business activities, to create customised profiles about you. Examples of how we may use this information include using your data to help us to improve your experience using our website, to present you with options tailored to your preferences and for targeted advertising purposes as explained below .

For more information about use of cookies and other similar tracking technologies, including how to opt out of targeted advertising please see [“Selecting Your Communication Preferences and Opting Out of Marketing and the creation of customized profiles about you ”] or you can contact us at privacy@dell.com.

Some Dell services may be co-branded and offered in conjunction with another company. If you register for or use such services, both Dell and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company’s privacy statement and other agreements with you.

       Information We Automatically Collect

We may automatically collect behavioral and usage information about your visits to our websites, including the pages you view, the links and advertisements you click, search terms you enter, and other actions you take in connection with Dell websites and services. We may also collect certain information from the browser you use to come to our website, such as your IP address, device identifier, location data, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to our website and the URL to which you browse away from our site if you click on a link on our site.

       Information from Third Party Sources

We may obtain information about you from third party sources in compliance with applicable law, such as from public databases, our Business Partners, joint marketing partners, social media platforms, and other third parties. Examples of the information we may receive from other sources include: page-view information from some business partners with which we operate co-branded services or joint offerings, and credit history information from credit bureaus. We may use the information to better understand you to enhance our ability to provide relevant marketing, products and services to you and to help prevent and detect fraud.

How We Use Personal Information

Dell may use your Personal Information to:

  • Deliver the products, solutions, services and support or carry out the transactions you have requested;
  • Send communications to you, including information about product safety, your transaction status including notifications about products in your cart and order confirmations, specific Dell programs in which you have chosen to participate, products, solutions and services available from Dell, events, promotional offers and surveys;
  • Facilitate your use of our website, online Dell chat forums, including Dell newsgroups and blogs;
  • Offer Live Chat assistance to respond to your online inquiries;
  • Facilitate communications from Dell Business Partners;
  • Customize, analyze and improve our products, solutions, services (including the content and advertisements on our website to identify usage trends or determine the effectiveness of our marketing campaigns), technologies, communications and relationship with you;
  • Better understand our customers and online users, including profiling based on interests and interactions with our site
  • Personalize content and implement your preferences
  • Enforce our conditions of sale, website terms and separate contracts (if applicable) with you;
  • Prevent fraud and other prohibited or illegal activities;
  • Protect the security or integrity of our websites, our businesses, and our products or services; or
  • Perform other functions or serve other purposes, as disclosed to you at the point of collection, or as required or permitted by law.
    • Promote the overall health and safety of the workplace, including to help reduce the risk of COVID-19 infections at Dell premises.
    • Book desk reservations at Dell’s premises.

COVID-19 Health and Vaccine Survey Tools, Thermal Vision Camera and COVID Self-Reporting

In order to help reduce the risk of COVID-19 infections and keep our communities safe, all Dell employees, contingent workers, and visitors may be asked to complete a COVID-19 health and vaccine survey, attest to their COVID-19 vaccine immunization status and/or COVID-19 negative test results, and/or pass a thermal body temperature screening in order to gain access to Dell premises. The thermal vision camera measures your body temperature on an anonymous basis and Dell does not retain your body temperature. If your body temperature is equal to or above 100.4 degrees Fahrenheit, you will be denied entry and/or asked to leave Dell premises.

The COVID-19 health and vaccine survey collects your name, email address, Dell badge number, work location, COVID-19 vaccination status and limited health data you voluntarily provide. The COVID Self-Report voluntary reporting tool collects your name, email address, Dell badge number, work location, phone number and limited health data you voluntarily provide. Subject to local laws, we will collect proof of your COVID-19:

(a) Vaccine immunization status certificate issued by the local government authority, including digital certificates issued by the local government authority (e.g., COVID-19 digital certificate), or
(b) Negative COVID-19 screening test result including:

  • your first and last name
  • specimen collection and negative test result dates
  • the entity issuing the COVID-19 negative test result

Legal Basis for Processing

Our legal basis for collecting and using your Personal Information as described in this Privacy Statement will depend on the Personal Information concerned and the specific context in which we collect it. In general, we collect and process your Personal Information on one or more of the following bases:

– Your consent, for example where we have obtained your consent to process your personal data for certain activities (such as the use of cookies for online tracking and analysis). You are free to withdraw your consent at any time by contacting privacy@dell.com. If you withdraw your consent, it will not affect the lawfulness of any processing based on your consent before you withdrew it. Where applicable, we may ask for your consent to processing at the point where you provide your Personal Information.

– To comply with a contractual obligation (for example, using your shipment details to make delivery where you have bought a product from us or using your personal details where you have asked us to do something before making a purchase, such as providing you with a quote). We will advise you upon collection whether the provision of your personal information is mandatory and of the possible consequences if you do not provide us with your information.

– For compliance with Dell’s legal obligations where other laws require the processing of your personal information (for example, health and safety, taxation and anti-money laundering laws) or where we need your personal information to protect your vital interests or those of another person.

If you have any questions or need more information concerning the legal basis on which we collect your Personal Information, please contact us at privacy@dell.com.

Methods for Processing

The methods of data processing includes collection, storage, use, processing, transmission and deletion of Personal Information.

   Undesirable consequences from unauthorized processing

The applicable law requires us to inform you about the potential risks associated with unauthorized access, data breaches, data loss, and misuse of Personal Information. These risks may result in potential harm to your privacy, financial loss, identity theft, reputational damage, or any other relevant impact.
    Data processing duration

The specific start and end dates for processing may vary depending on the nature of the processing activity and the applicable legal requirements. We will retain your Personal Information as necessary in connection with the purposes described in this Privacy Statement, for as long as your account is active, and in accordance with Dell’s retention policies and applicable law.

     International Transfers

Dell may transfer your Personal Information to other companies within the Dell group and/or to its Business Partners as permitted by law if required for the purposes described in this Privacy Statement. This may involve the transfer of your Personal Information to countries outside your home country or region, which may have a different level of data protection from your home country. Such countries may include, without limitation, the United States and other countries in which Dell or its subsidiaries, affiliates or Business Partners maintain facilities. In order to provide adequate protection for the transfer of your Personal Information, we have in place contractual arrangements (as appropriate) with our subsidiaries, affiliates and Business Partners in respect of such transfers. We will take all reasonable technical and organisational measures to safeguard Personal Information we transfer.

The list of our affiliated companies and the Business Partners providing services in customer-facing fields such as call centers, customer services, and professional services globally can be accessed here.

How We May Share Your Personal Information

 

We may share your Personal Information with Dell subsidiaries or Business Partners for the purposes described in this Privacy Statement, including (without limitation) to carry out transactions you request, or to make our business (or that of our subsidiaries) more responsive to your needs. Our subsidiaries and/or Business Partners may contact you with information about Dell, and Dell-branded products, services or offers. We will only share your Personal Information with Dell subsidiaries and Business Partners who agree to protect your Personal Information and use it solely for the purposes specified by Dell.

In addition, Dell may share your Personal Information with participants in our sales and marketing chain, including but not limited to retailers, resellers, distributors, integrators, order fulfillers and some sales agents and channel partners, for the limited purposes of selling, marketing or providing support for Dell products and services.

We may disclose your Personal Information for any purpose with your consent.

We may also disclose your Personal Information in connection with law enforcement, fraud prevention or other legal action; as required by law or regulation; if Dell (or a part of Dell) is sold or merges with another company; or if Dell reasonably believes it is necessary to protect Dell, its customers or the public.

Except as described above, we will not disclose your Personal Information to third parties for their own marketing purposes without your consent.

How You Can Access Your Information

Dell wants to help you keep your Personal Information accurate. To view or edit your Personal Information that has been stored online in your Dell account, please visit the My Account or Premier Account sections of the Dell.com website. For the security of your account, you will be required to sign in with your login ID and password.

Your Protection Rights

 

Where the processing of your Personal Information is subject to applicable local laws, you may have the following data subject rights. Please note that these rights are not absolute and in certain cases are subject to conditions as specified in applicable law:

  • Access : you have the right to request information about how we process your Personal Information and to obtain a copy of that Personal Information.
  • Rectification : you have the right to request the rectification of inaccurate Personal Information about you and for any incomplete Personal Information about you to be completed.
  • Objection : you have the right to object to the processing of your Personal Information.
  • Erasure: you have the right to request the erasure of your Personal Information (subject to certain conditions).
  • Automated decision-making: you have the right not to have a decision made about you that is based solely on automated processing if that decision produces legal or similarly significant effects concerning you.
  • Restriction : you have the right to ask us to restrict our processing of your Personal Information, so that we no longer process that information until the restriction is lifted.
  • Portability: you have the right to receive your Personal Information, which you have provided to us, in a structured, commonly used and machine-readable format and to have that information transmitted to another organization in certain circumstances.

In addition to the above, you have the right to lodge a complaint with a supervisory authority if you consider that our processing of your Personal Information infringes applicable data protection law.

If you have any questions about the type of Personal Information we hold about you or if you wish to request deletion or correction of Personal Information we hold about you, or exercise any other data subject right, please send a written request to privacy@dell.com or to the postal address provided at the bottom of this Privacy Statement. While we will make reasonable efforts to accommodate your request, we reserve the right to reject such access requests or to impose restrictions or requirements upon such requests if required or permitted by applicable law.

Selecting Your Communication Preferences, Opting Out of Marketing and the Creation of Customized Profiles about You

 

You may choose to receive or not receive marketing communications from Dell by indicating your preferences. Opportunities to select your preferences include the following:

  • You can click “unsubscribe” in any marketing email communications we send you, or by sending us an email at privacy@dell.com;
  • The My Account and Premier Account sections on Dell.com allow you to choose whether you wish to receive marketing communications from Dell, and to subscribe or unsubscribe to newsletters about our products and services;
  • You can visit our List Removal Page to manage your marketing preferences or submit a request to be removed from our advertising and marketing lists (catalogs, telephone, faxes and email); and
  • When you save a cart while shopping online, you can choose to receive email reminders;

You can email us at privacy@dell.com to opt-out of allowing us to create a customized profile about you.

Any marketing by Dell, or any third parties on behalf of Dell, will be conducted in accordance with applicable laws and include (where applicable) methods to allow you to express your preferences (including the possibility of being removed from our advertising and marketing lists as set out above).

We would comply with your request to opt out within such period as prescribed by law. Do note that it may take a few days for your email preferences to take effect. As some promotions, such as direct mail catalogs, are developed in advance, you may sometimes receive marketing communications after we receive your preference request. If you opt out of receiving marketing communications, we may still communicate with you in connection with transactions you request and/or service related matters.

How We Secure Your Personal Information

 

Dell takes all reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure. The ways we do this include:

  • Using encryption when collecting or transferring sensitive information, such as credit card details;
  • Having in place technical and organizational measures designed to ensure the ongoing integrity, availability and resilience of processing systems and services;
  • Limiting physical access to our premises;
  • Limiting access to the information we collect about you;
  • Ensuring that we and our Business Partners have appropriate security safeguards to keep Personal Information secure; and
  • Where required by law, destroying or de-identifying Personal Information.

We encourage you to keep any passwords you use confidential and to be careful to avoid “phishing” scams where someone may send you an email that appears to be from Dell asking for your personal information. Dell will not request your ID or password through email.

Collection and Use of Children’s Personal Information

Dell takes children’s privacy seriously. We do not knowingly collect personal information from children through our websites. If you are a child as understood by laws of your country, please do not submit any Personal Information through our websites without the express consent and participation of a parent or guardian.

Cookies and Similar Technologies

         How We and Our Partners Use Cookies

Dell websites may utilize both Dell and third-party cookies to enhance your online experience and facilitate your access to our services. However, we prioritize your privacy, and by default, no marketing or statistics cookies are collected unless you consent. We only employ essential cookies by default which are necessary for a website to function properly and provide basic features and services.

Please note that cookies play a crucial role in enabling certain essential features of D’s website, such as saving and retaining items in your Shopping Cart between visits. If you choose to decline cookies, it may impact your ability to sign in or utilize interactive features that rely on cookies within Dell websites and services.

We are committed to ensuring your online privacy and providing transparency about our use of cookies.

For more information refer to Our Use of Cookies and Other Technologies.

Links to Third-Party Websites and Services

 

Please be aware that Dell provides links to other websites, which if you click on them may collect Personal Information about you. The information practices of those third-party websites linked to Dell.com are not covered by this Privacy Statement. We generally use the ” symbol.png” symbol or otherwise provide notice to mark links that go to third party websites.

Changes to This Privacy Statement

 

We will occasionally update this Privacy Statement. If we make changes to this Privacy Statement or make any material changes to how we use your Personal Information, we will revise this Privacy Statement to reflect such changes and revise this Privacy Statement’s effective date, included at the end of this section. We encourage you to periodically review this Privacy Statement to be informed of how we are using and protecting your Personal Information.

Contacting Us

 

If you would like to contact us for any reason regarding our privacy practices, please email us at privacy@dell.com or write to us at the following address:

Representative Office of Dell Global B.V. in Ho Chi Minh City
Attention: Local Legal Counsel
Unit No. 2B, 6th Floor, Kumho Asiana Plaza Saigon
39 Le Duan Street
District 1
Ho Chi Minh City
Vietnam

Effective Date: 1 January 2020

Last updated: 1 July 2023